At Ekosight, we are committed to providing high-quality products and ensuring customer satisfaction. We offer warranties on various products to guarantee their performance and quality. Please refer to the specific warranty details below for each product:
1. Black pH Meter
- Warranty: 1 Year
- Coverage: The device is covered for any manufacturing defects or performance issues under normal usage during the warranty period. This warranty does not cover physical damage or misuse.
2. Pocket Size pH Meter with Electrode
- Warranty: 1 Year on pH Tester, 6 Months on Electrode
- Coverage: The pH tester is covered for 1 year, and the electrode is covered for 6 months for any manufacturing defects. Physical damage or misuse is not covered under the warranty.
3. EC Meter
- Warranty: No Warranty
- Coverage: No warranty is provided for this product. Please ensure proper usage and handling.
4. Hanna EC Meter
- Warranty: 6 Months
- Coverage: The Hanna EC Meter is covered for 6 months for any manufacturing defects or performance issues under normal usage. The warranty does not cover damage due to misuse or physical damage.
5. Soil Testing Device
- Warranty: 1 Year on Device, 3 Years on Service, 6 Months on Battery
- Coverage: The Soil Testing Device is covered for 1 year against any manufacturing defects. The service is guaranteed for 3 years, and the battery is covered for 6 months. The warranty does not cover damage due to mishandling or external causes.
6. Auger
- Warranty: No Warranty
- Coverage: No warranty is provided for this product. Please ensure proper use and care.
General Warranty Terms:
- Warranty Claims: If you believe your product is defective, please contact us within the warranty period to initiate a claim.
- Conditions for Warranty: The product must be used according to the manufacturer’s guidelines. The warranty does not cover damages resulting from improper use, accidents, or unauthorized repairs.
- Return/Replacement: If applicable, the product will be repaired or replaced at no charge. If a product cannot be repaired or replaced, a refund may be provided based on the condition of the item and the warranty terms.
How to Claim Warranty:
- Contact us at contact@ekosight.com with the product details, purchase information, and a description of the issue.
- Our team will assess the warranty claim and guide you through the process.
For further information or inquiries, please reach out to us via email.