At Ekosight, we strive to offer you high-quality products and services. To ensure a hassle-free experience, we have outlined our return and warranty policy. Please take a moment to read through it.
1. General Return Eligibility
Returns: You can return defective products within 7 days of receiving your order, provided the product is unused and in its original packaging.
Warranty: The warranty covers manufacturing defects but does not cover physical damage, misuse, or unauthorized modifications.
Replacement: If your product is defective within the specified warranty period, you can request a replacement.
2. Non-returnable Items
Physical Damage: Products damaged due to mishandling or misuse are not eligible for return or replacement.
Used Items: Products that have been used or damaged outside of standard usage are not eligible for return.
3. Refunds
Refunds: We do not provide refunds for returned items. If a return is accepted, a replacement will be issued.
4. Warranty and Replacement Details
Below is a table summarizing the warranty and replacement terms for all of our products:
Product
Warranty
Replacement Period
Black pH meter
1 year
7 day replacement
Pocket size pH Meter with electrode
1 year on pH tester, 6 months on electrode
7 day replacement
EC Meter
No
7 day replacement
Hanna EC Meter
6 Months
7 day replacement
Soil testing Device
1 year guarantee on Device, 3 year on service, 6 months on Battery
7 day replacement
Auger
No
7 day replacement
5. How to Request a Return or Replacement
To request a return or replacement:
Contact our customer support team at contact@ekosight.com within 7 days of receiving your order.
Provide your order number, product details, and a brief description of the issue you are facing.
For replacements, you may be asked to return the defective product (shipping costs for returns may apply).
Need help?
For any questions or concerns regarding your purchase, return, or replacement, feel free to reach out to our customer support team at contact@ekosight.com.
